Account deletion

Requesting deletion in the app

• Open Profile, then Account in the Whose app.
• Select Delete Account and read the confirmation information.
• Confirm if you want to proceed. The app then closes the local sign-in session.

Cancellation period and processing

The current process shows a three-day cancellation period. Signing in to the same account during that period cancels the request. Account closure is processed after the period according to service operation; this is not a promise that all data is physically erased immediately after three days.

Closure concerns the account and associated data processed by the service. Limited request, security or abuse-prevention information may be retained as described in the privacy policy.

Requesting help by email

If you cannot use the in-app process, write to the contact address below and state that you want to delete the account or exercise a data right. Include the email address associated with the account.

The team may request proportionate verification to prevent an unauthorised person from deleting an account. Never send your password or sign-in code.

Photos and local data

Deleting your account does not delete photos from the iOS photo library, iCloud or a service you shared them with. Manage those copies in the relevant services.

Designs saved on the iPhone and local backups may need separate removal. Check what you want to keep before removing the app or deleting a design.

Contact

• Operator: MAISON WHOSE
• Address: 33 rue Charonne, 75011 Paris, France
• Email: contact@whosephonecase.fr